Returns & Refunds
Return shipping
What do I do if the product/package delivered is damaged or if I have received the wrong item?
What do I do if the product/package delivered is damaged or if I have received the wrong item?
Please send us information and photos of all damaged cartons (exterior and interior) immediately, and if possible, the tracking link, to report the issue. We will find a solution for you as quickly as possible, whether it be a refund, exchange, or other suitable measure.
What do I need to consider when returning an item?
What do I need to consider when returning an item?
In case of damage or incorrectly delivered products, we will send you a return label so that you can return the product to us free of charge. If you wish to return a product of your own accord, you can send it back to us at your own expense and responsibility to: delicando GmbH, Nöstlstrasse 2, 8160 Weiz.
Refund
How and when will I receive a refund?
How and when will I receive a refund?
Should you wish for a refund, please contact our customer service. We will process your request and inform you of all necessary steps as soon as possible.
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