Registration & Login
Registration
How do I register?
How do I register?
Click "Register now" directly here. After you have entered your relevant data, click "Complete registration".
Why do I need a customer profile to order?
Why do I need a customer profile to order?
A customer profile is automatically created with your first order. This allows you to keep track of your orders and invoices at all times.
Why haven't I received an email confirmation for my registration yet?
Why haven't I received an email confirmation for my registration yet?
It's possible that emails may end up in your spam or junk mail folder. Please check these folders in your inbox. Also, add our email address to your contacts to ensure future messages are delivered correctly.
Can I cancel my registration?
Can I cancel my registration?
Yes, you can have your registration deleted at any time. Please contact our customer service for this purpose.
Personal Details
Can I change my email address after registration?
Can I change my email address after registration?
Yes, you can change your email address in your customer account under "Personal Data". Should you encounter any problems, please contact our customer service.
Can I change my billing/delivery address afterwards?
Can I change my billing/delivery address afterwards?
Yes, you can change your delivery and billing address in your customer account under "Personal Data". If the change relates to a current order that has not yet been shipped, an adjustment is only possible through our customer service.
How can I unsubscribe from the newsletter?
How can I unsubscribe from the newsletter?
You can unsubscribe from the newsletter by clicking on the unsubscribe link included in every newsletter, or simply by clicking "Unsubscribe from newsletter" in your customer account under Newsletter.
Didn't find an answer?
Our team will be happy to help you.
