Order & Delivery
Order
How can I place an order?
How can I place an order?
To place an order, select the desired product and add it to your shopping cart. Then proceed to checkout and enter your shipping and payment information.
How do I check the status of my order?
How do I check the status of my order?
You can check the status of your order at any time in your customer account. Additionally, you can track the current shipping status of your delivery using the shipping tracking.
Can I cancel my order?
Can I cancel my order?
As long as your order has not yet been shipped, you can request a cancellation. Use the corresponding function in your customer account or contact our customer service directly.
Can I change my order?
Can I change my order?
As long as your order has not yet been shipped, you can make a change. Please contact our customer service department to do so.
Why is an item automatically removed from my shopping cart?
Why is an item automatically removed from my shopping cart?
In certain cases, due to legal or brand-specific requirements, it is not possible to deliver all products to every country. Our system checks your delivery address and automatically removes items from your shopping cart that cannot be shipped to your country.
Why are articles no longer displayed after logging in?
Why are articles no longer displayed after logging in?
Due to legal requirements, certain items cannot be shipped to all countries. Therefore, it may happen that after logging in – depending on your stored delivery address – individual products are no longer displayed.
How can I change my shipping address?
How can I change my shipping address?
As long as your order has not yet been shipped, you can have the address adjusted by our customer service.
Is there anything else I need to consider because I'm ordering from Switzerland?
Is there anything else I need to consider because I'm ordering from Switzerland?
There is no quantity limit for orders from Switzerland. The prices shown are in Swiss francs (CHF) and already include Swiss VAT and alcohol tax. Therefore, you will not incur any additional costs upon import. We handle the entire process for you, including customs clearance and delivery. Please note that our packages are shipped from Austria. Our customer service is unavailable and no shipments are made on Austrian public holidays.
Delivery
How is the shipment made?
How is the shipment made?
Orders to Switzerland are exclusively shipped via DHL. Shipping is done in specially designed packaging to ensure safe transport.
How long does delivery take?
How long does delivery take?
Delivery time depends on product availability. As a rule, delivery time to Switzerland is 5 to 8 working days. Please note that orders paid in advance usually require an additional day for processing. Use the tracking system to view the current status of your delivery at any time.
How much is shipping?
How much is shipping?
Shipping costs to Switzerland are CHF 9.90 per order. For orders over CHF 250, shipping is free.
Where is my delivery?
Where is my delivery?
In case of a delivery delay, we recommend that you first use the tracking service. If there is no current movement visible there, please contact our customer service. We will check the status of your delivery and initiate an investigation with the shipping service provider if necessary.
Why have I not yet received a tracking number or shipping confirmation?
Why have I not yet received a tracking number or shipping confirmation?
If you have not yet received any tracking information or shipping details for your order, your order has not yet been handed over to the shipping service provider. Please check whether your payment has been successfully completed. Depending on the payment method, processing your order may take some time. Your order will only be processed after successful receipt of payment and then shipped as quickly as possible.
Didn't find an answer?
Our team will be happy to help you.
